How Long do deposits Take to Reach my Account?


Bitcoin, Dogecoin, Litecoin, Ethereum, Ripple, USDT (Tether/ERC20), USDT (TRC20), USD Coin (TRC20), or Bitcoin via our 3rd party platforms transaction needs to receive 3-6 confirmations on the network to successfully reach your account. 

Depending on the number of transactions being processed on the network at the time, this typically takes anywhere between 1-3 hours to be completed.

Important Note 1

Please note: When you are using your Debit/Credit Card to make a payment on Hey Forex, you would be using your card to “buy Bitcoin” from our 3rd party provider and “Bitcoin” would be credited into your account.

Important Note 2

If you are using the optional method by card, you would need to go to your “withdrawal request” on your account (on the 3rd party provider site) and “authorize” the payment.

To be able to deposit using your Credit/Debit card, you would need to go via our “3rd party providers”. 

Also, you will need to do an Internal Transfer from your wallet to your trading account when the funds have been credited to the account.

Click here to see how to do an Internal Transfer.

Need assistance? We are available 24/7.


You can contact us via live chat or email [email protected] , and we can assist you further.


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